Insights
Written by the Recovery Agent team. General guidance only — not legal, tax or accounting advice, and not a description of any customer engagement.
Library
Matching controls test an invoice against a purchase order and a receipt. They rarely test an invoice against every other invoice from the same supplier, across entities, in a different format, with a normalised reference.
A credit note on a supplier statement is not a recovery. Recovery only exists when the credit is applied, the invoice is reduced or cash is returned — and the evidence of that is filed.
Work instructed verbally and delivered willingly becomes unrecoverable within weeks. The record, not the entitlement, is usually what fails.
It is recorded in cab telematics, gate logs and diaries, but almost never reconciled to the contract mechanism that would allow it to be claimed.
Programmes lose credibility when a headline number quietly mixes exposure, validated value and cash. Separating the states is the difference between a report and an assurance.
A defensible pack has a chronology, a contractual basis, a calculation with visible assumptions and an evidence index that a third party can follow unaided.
A confidential assessment translates these patterns into a view of your actual exposure.